Hassle-free Support and Service

We Provide the Support You Need to Compete and Succeed

One of the main reasons our broker partners enjoy working with us is because we’re continuously looking for ways to improve and enhance the service and support we provide.

Examples of our ever-growing list of support resources include:

  • Dedicated service team, including a billing specialist for each account
  • Dedicated regional managers focused on our broker partners
  • Continuing education, including webinars, lunch and learns, broker forums and CE credit classes
  • Secure intranet, featuring compensation, business tracking, product information, proposal documents and no-cost access to the HRAnswersNow® information website
  • Specialized service centers and websites for brokers, plan administrators and policyholders
  • Flexible data services, including customized data file formats and data return files
  • Personalized set-up call for each new account to ensure accurate billing
  • Dedicated plan administrator website with access to electronic services for billing, bill payments, data returns and administration
  • Easy claims filing by web, fax, phone or mail and claims notifications to keep policyholders informed
  • Bilingual communications support